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Lineage II Citadel
MrLonely

FAQ: Critical errors & solutions

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Common Critical Errors and their Solutions 
Always make sure you are using a clean client with only the L2Citadel patch applied and make sure that your GPU drivers are up to date!

 - download the latest NVidia drivers

 - download latest ATi drivers

 

Also make sure you have the lastest version of directx installed [link 1] and make sure that DirectDraw Acceleration, Direct 3D Acceleration and AGP Texture Acceleration are enabled. If any of them is disabled, please turn it on.

 

(Run the DirectX Diagnostic. For this go to Start menu, select Run and type ‘dxdiag’ in the appeared window. In the Direct Diagnostic Tool choose the tab Display and check the settings mentioned above.)

 

Creating a support topic

If the ways indicated here don’t help you, don’t hesitate to create your own topic in this forum section. Make sure you describe your problem in as much detail as possible and please attach information (full copy paste of the critical error, ‘msinfo’ file, driver version) about your computer & connection.

 

To get an ‘msinfo’ file run Lineage II as usual. Press Win+R key and a dialog box will appear. Type "msinfo32" and press enter. A new window will appear. In the window click menu File -> Save. 

 

 
Have an error & solution not listed in this thread? Feel free to contribute!
 
History: FL2GameData::ObsceneDataLoad <- FL2GameData::Load() <- UGameEngine::Init <- InitEngine 
Cause: The client cannot properly load banned messages. 
 
Solution: Delete obscene-e.dat in your C:\Program Files\Lineage II\system folder and run L2.exe again. 
 
-------------------------------------------------- 
General protection fault! History: UOrcMove::CalculateCRC32 <- UGameEngine::Init <- InitEngine 
Cause: The client is missing one or more vital files that are required to load the game. You have not installed the patch or updater properly, you have accidently deleted files, or you are not using the right Chronicle. 
 
Solutions:
1. Make sure none of your folders are empty; ie. systextures, staticmeshes, textures, animations. 
2. If found to be empty, reinstall Lineage 2 after completely removing the client via Control Panel -> Add or Remove Programs. 
-------------------------------------------------- 
Negative delta time! History: UGameEngine::Tick <- UpdateWorld <- MainLoop 
Cause: Your Lineage 2 client could not properly read your CPU clock speeds. This usually only happens with AMD processors. 
 
Solutions:
1. Download the [AMD Dual Core Optimizer] program and install it. 
2. Download this >XP ONLY< hotfix from the official Windows website (Genuine Windows XP required). [Link 1
 
-------------------------------------------------- 
Failed to enter Entry: Can't find file 'Entry'. History: UGameEngine::Init <- InitEngine 
Cause: Your client is missing one or more required files to launch the game. This may also occur if you install the L2 Server patch onto the wrong version of the game (Hellbound, Gracia, C5, etc). 
 
Solutions:
1. Install the patch in the MAIN Lineage II folder, not the system folder or anywhere else. Installing it in the wrong place can cause this error. 
2. Update your video card drivers to the latest stable ones. 
 
-------------------------------------------------- 
Application failed to initialize properly 
Cause: This usually appears when you are using modded video card drivers, very outdated video card drivers, do not have the .NET Framework installed, or any combination of the three. 
 
Solutions:
1. Update your video card drivers to the latest stable ones. 
2. Download and install the .NET Framework 2.0 (Genuine Windows XP/Vista required). 
 
-------------------------------------------------- 
General protection fault! History: UObject:: DissociateImports <- UObject::EndLoad <- UObject::StaticLoadObject <- (Engine.SkeletalMesh =anything can be here=) <- IsLoadedResource <- User::SetPawnResource <- UNetworkHandler::Tick <- Function Name=NpcInfoPacket <- UGameEngine::Tick <- UpdateWorld <- MainLoop 
Cause: This is 99% of the time caused by video card drivers being unable to load textures, or it can be very rarely caused by a missing texture. 
 
Solutions:
1. Update your video card drivers to the latest stable ones. 
2. If step 1 does not work, do some searching to find out what driver versions work best for your video card. In my case and many others, the latest drivers have caused issues, and older drivers work much better. 
 
-------------------------------------------------- 
History: FArchiveFileReader::Seek <- ULinkerLoad::Seek <- TLazyArray<< <- FMipmap<< <- SerializeMips <- UTexture::Serialize <- LoadObject <- (Texture LineageMonstersTex.death_knight.death_knight_t00 99684524==99684524/133323252 99683358 132383) <- ULinkerLoad::Preload <- PreLoadObjects <- UObject::EndLoad <- UObject::StaticLoadObject <- (Engine.Texture LineageMonstersTex.Death_Knight_T00 NULL) <- UOrcMove::CalculateCRC32 <- UGameEngine::Init <- InitEngine 
Cause: You have a corrupt texture, potentially from another private server that doesn't know how to create a proper patch or from an action you have done yourself. 
 
Solutions:
1. download a fresh Lineage2 client from [Link 1]. 
2. If step 1 does not work, reinstall DirectX 9.0c and update your video card drivers to the latest stable ones. 
 
-------------------------------------------------- 
History: NConsoleWnd::RequestAuthLogin <- NCAuthWnd::OnLoginBtnClick <- NCAuthWnd::OnPasswordDone <- NControl::SendEventMessage <- NCEditBox::OnKeyDown <- NCVirtualWndMain::PassToFocusedWindow <- NCVirtualWndMain::PassToFocusedWindow <- NCVirtualWndMain::PassToFocusedWindow <- NCVirtualWndMain:ispatchWndMsg <- NConsoleWnd:ispatchWndMsgX <- NConsoleWnd:ispatchWndMsg <- UWindowsViewport::ViewportWndProc <- WWindow::StaticProc <- DispatchMessage <- 006903B0 256 <- MessagePump <- MainLoop 
 
Cause: Another program is intercepting your connection with the Auth server when you click 'Login'. This can be from almost anything. 
 
Solutions:
1. If you have an anti-virus program such as AVG, disable all active protection while logging in and enable it again only once you are ingame. 
2. If you have another Lineage 2 client open of a different chronicle, close the other client and restart your client. Also close any other games that utilise an anti-cheat program, whether it be Gameguard, nProtect, etc. You should now be able to login. 
3. Go to C:\WINDOWS\system32\drivers\etc and open the file 'hosts' with notepad. Other than all lines starting with the character '#', make sure that this is the only line there: 
127.0.0.1       localhost
Unless you have added other lines there and know what you are doing, you can leave those, but delete all lines with L2authd.lineage2.com, L2testauthd.lineage2.com, auth.lineage2.com.tw, auth.lineage2.jp, L2auth.Lineage2.in.th, L2auth.Lineage2.ph, or anything else you see that relates to Lineage 2 Auth. 
 
History: CreateDevice <- UD3DRenderDevice::SetRes <- UWindowsViewport::TryRenderDevice <- UWindowsViewport::OpenWindow <- UGameEngine::Init <- InitEngine

For windows 8.1 users - Install directx9c

For Nvidia users: check this thread

 

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2014.8.29 15:46:50
OS : Windows Vista 6.1 (Build: 7601)
CPU : AuthenticAMD Unknown processor @ 3200 MHz with 4095MB RAM
Video : No Video
PosCode : LS1:0:0:0 4/0
 
General protection fault!
 
History: FD3DPredefinedShader::LoadShaderFileToString <- FD3DPredefinedShader::Load <- FD3DPredefinedShader::FD3DPredefinedShader <- UD3DRenderDevice::Init <- UGameEngine::Init <- InitEngine

Cause: A rendering issue that occurs a lot with Nvidia gpu's or when using non-Latin characters in the installation path.

 

Possible solutions:

1.) Make sure your installation path is in latin (English) (no russian/greek etc characters)

 

2.) Make sure your drivers are up to date

 - download the latest NVidia drivers

 - download latest ATi drivers

 

3.)  delete option.ini (usually located in: C:\Program Files (x86)\Lineage II\system) from your system folder & launch the game.

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Hi, my friend have a problem when run l2.exe...gives a critical error, the message is:

2015.1.17 12:53:30

OS : Windows Vista 6.2 (Build: 9200)

CPU : GenuineIntel PentiumPro-class processor @ 2596 MHz with 4095MB RAM

Video : NVIDIA GeForce GT 740M (4709)

PosCode : LS1:0:0:0 4/0

 

General protection fault!

 

History: CreateDevice <- UD3DRenderDevice::SetRes <- UWindowsViewport::TryRenderDevice <- UWindowsViewport::OpenWindow <- UGameEngine::Init <- InitEngine

 

Any solution?? thx

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Hi, my friend have a problem when run l2.exe...gives a critical error, the message is:

2015.1.17 12:53:30

OS : Windows Vista 6.2 (Build: 9200)

CPU : GenuineIntel PentiumPro-class processor @ 2596 MHz with 4095MB RAM

Video : NVIDIA GeForce GT 740M (4709)

PosCode : LS1:0:0:0 4/0

 

General protection fault!

 

History: CreateDevice <- UD3DRenderDevice::SetRes <- UWindowsViewport::TryRenderDevice <- UWindowsViewport::OpenWindow <- UGameEngine::Init <- InitEngine

 

Any solution?? thx

I had to install directx9c to get this go away.

I also had some serious problems with resolutions etc after installing this, so i really recommend you to install and then reboot computer before starting l2.

 

I am running windows 8.1, witch does not include old directx9c in it, and HB client is really old and needs this.

 

Hope this helps, worked for both me and my cousin atleast!

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I had to install directx9c to get this go away.

I also had some serious problems with resolutions etc after installing this, so i really recommend you to install and then reboot computer before starting l2.

 

I am running windows 8.1, witch does not include old directx9c in it, and HB client is really old and needs this.

 

Hope this helps, worked for both me and my cousin atleast!

 

yeah 100% working...he delete l2 and reinstall. Also installed the new version of the updater and ready for gaming :D

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2015.1.26 15:45:23
OS : Windows Vista 6.1 (Build: 7601)
CPU : GenuineIntel PentiumPro-class processor @ 3200 MHz with 4095MB RAM
Video : No Video
PosCode : LS0:0:0:0 2/0
 
General protection fault!
 
History: FFileManagerWindows::CreateFileReader <- appLoadFileToString <- FConfigFile::Read <- FConfigCacheIni::Find <- FConfigCacheIni::GetString <- UObject::LoadConfig <- (PlayerController None) <- UClass::Serialize <- (Class Engine.PlayerController) <- LoadObject <- (Class Engine.PlayerController 144063==144063/2826667 136963 7100) <- ULinkerLoad::Preload <- PreLoadObjects <- UObject::EndLoad <- UObject::StaticLoadObject <- (Core.Class Engine.n Engine.PlayerController.GivePawn NULL) <- UObject::StaticLoadClass <- InitEngine
after i put official modifications from http://l2citadel.com/forums/topic/416-client-modifications/

1] Infinite Zoom for HB + right click camera reset disabled:

 

https://www.dropbox....1/User.ini?dl=0

 

 

[2] Skill time modification, icons show % of re-use:

 

https://www.dropbox....LLTIME.zip?dl=0

Just make full check and all right

We need zoom and disable right click, systemmsg_e.dat.

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pls help..my klient crashes..:(

 

Critical Error

 

2015.1.28 20:51:22
OS : Windows Vista 6.1 (Build: 7601)
CPU : GenuineIntel PentiumPro-class processor @ 3293 MHz with 4095MB RAM
Video : AMD Radeon HD 7900 Series (1230)
PosCode : LS1:15467:143243:-2699 4/1
 
Insufficient Memory.
Please check the Virtual Memory Option and avilable hard drive space.
You can check them by going to : Control Panel->System->Advanced->Performance->Settings->Advanced->Virtual memory.
 
History: FMallocWindows::Malloc <- AProjector::Attach <- AProjector::execAttachProjector <- UObject::ProcessEvent <- (ShadowProjector 20_22.ShadowProjector43, Function Engine.ShadowProjector.Tick) <- AActor::Tick <- TickAllActors <- ULevel::Tick <- (NetMode=0) <- TickLevel <- UGameEngine::Tick <- UpdateWorld <- MainLoop

 

 

Problem solved..need shut down shadows.. sry for spam..

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Critical error (when I open 2 clients)

 

2015.3.3 13:03:00
OS : Windows Vista 6.1 (Build: 7601)
CPU : AuthenticAMD Unknown processor @ 1647 MHz with 2812MB RAM
Video : AMD Radeon HD 6320 Graphics (1091)
PosCode : LS1:0:0:0 2/1

General protection fault!

History: User::HasBootsSound <- UNetworkHandler::Tick <- Function Name=OustPartyMember <- UGameEngine::Tick <- UpdateWorld <- MainLoop+

 

------------------
System Information
------------------
Time of this report: 3/3/2015, 13:09:08
       Machine name: ELFAID-PC
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)
           Language: Spanish (Regional Setting: Spanish)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
       System Model: RV415/RV515
               BIOS: AMIBIOS Version 02PI.M505.20110824.LEO
          Processor: AMD E-450 APU with Radeon HD Graphics (2 CPUs), ~1.6GHz
             Memory: 3072MB RAM
Available OS Memory: 2812MB RAM

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6320 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9806)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9806&SUBSYS_C589144D&REV_00
     Display Memory: 1394 MB
   Dedicated Memory: 244 MB
      Shared Memory: 1150 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
        

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History: User::HasBootsSound

 

Thats most likely because one of them has a newbie item equipped and you haven't updated your client after the maintenance of last Monday. Please run a full check on the updater or download the latest full patch. Are you able to see your exp runes etc from the event?

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Hm, can't start the client... Error message: An internal exception occured (Adress 0x0). Please, contact [email protected]

System Windows 7 Ultimate SP1/Intel Core i3 [email protected],4Ghz/Chipset Intel 5 series/3400 series SATA/Intel HD Graphics integrated.

Any solution ?

 

 

 

Its because one or more of your drivers are in BETA test , never install BETA drivers ,now u have to figure,where is the problem.

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Never had error like that when starting l2 client.

 

Google didnt provide any info about this error too , so not sure , well if u wont be able to run it , so its better for u , summer starts soon , no point to play.

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Never had error like that when starting l2 client.

 

Google didnt provide any info about this error too , so not sure , well if u wont be able to run it , so its better for u , summer starts soon , no point to play.

Your operating system ?

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